Business Systems Technology

The Professional Secretaries Institute Model Curriculum for office careers provides a framework for this 12-month program making it easier to train individuals to perform work successfully in the area. Through a series of suggested courses, this curriculum develops the skills and attitudes office professionals need to secure good jobs in the office of the 21st Century.

The curriculum reflects the use of state-of-the-art office equipment and promotes the use of computers, as well as other office machines in the office. The current course of study emphasizes the use of technology and the development of interpersonal skills that students use to secure a job and keep it.

Individuals are trained to perform work successfully as administrative assistants with emphasis in accounting or customer service and medical administrative assistant with emphasis in transcription of insurance and coding. A high school diploma or G.E.D. is required for entrance into this program. Day and evening classes are offered in Elizabethton. A day class is also offered in Mountain City.

Instructors: Lori Barnett, Patricia Henderson and Alesia Miller.

Course Core Outline
Orientation and Safety
Technology of Foundations
Learning Strategies
Professional Development
Introduction to Computers
Keyboarding and Document Processing
Business Math and Personal Finance
Office Procedures
Business Communications
Intermediate Document Processing
Spreadsheet Applications
Database Applications
Presentation Software
Employability Skills
Accounting
Payroll
Computerized Accounting
Advanced Telecommunications
Customer Relations Management and Ethics
Public Communications
Collections Management
Customer Service Technology Trends
Medical Terminology
Medical Ethics
Medical Office Procedures
Introduction to Medical Insurance
Introduction to Medical Coding
Electronic Health Records
Medical Transcription

Certificate Awards
*General Office Assistant...........................4 months
*Software Applications Specialist...............8 months

Diploma Awards
*Administrative Assistant..........................12 months
(Accounting Emphasis)
*Administrative Assistant..........................12 months
(Customer Service Technology Emphasis
*Medical Administrative Assistant.............12 months
(Insurance and Coding Emphasis)
*Medical Administrative Assistant.............12 months
(Transaction Emphasis)

Class Hours
Classes meet from 8 a.m. to 3 p.m. Monday-Friday at the Main Campus, 426 Highway 91, Elizabethton, and Mountain City Instructional Center, 358 Hospital Road, Mountain City.

Part-time classes are available and meet from 3 p.m. to 7:30 p.m., Monday-Friday, only at the Main Campus, 426 Highway 91, Elizabethton.
* Available Online